Bibi Berretty
Limited availability from May 1st
Trusted by
What I do
Investing with Bibi was worth every penny. We experienced a significant surge in customer engagement, and the fee paid for itself within just a few weeks.
Experience
Over six years of experience in Customer Success across international environments, with a proven track record in driving business outcomes, increasing revenue impact, and strengthening customer growth.
Mission
Helping businesses not just win customers, but keep them, grow them, and turn them into advocates.
Strengths
A positive, collaborative style combined with strong analytical skills, shaped by my background in Biomedical Sciences.
Location
Dutch, living in Italy, and regularly in the Netherlands.
Passion
Open to contribute to projects that create positive impact.
Key Achievements
Achieved a 90% renewal rate by building and leading a Customer Success Management department from the ground up.
Secured two key client upsells, doubling revenue, and achieved five cross-sells within four months through proactive client engagement.
Sped up customer onboarding time by 40% by enhancing and streamlining onboarding processes.
What I can do for you
What I can do for you
Customer Success Management
Maintain customer engagement and retention with structured, hands-on support during transitions.
Manage CS portfolio
Drive product and service value
Grow customer retention and expansion
Identify quick wins
Customer Success Management
Maintain customer engagement and retention with structured, hands-on support during transitions.
Manage CS portfolio
Drive product and service value
Grow customer retention and expansion
Identify quick wins
Customer Success Management
Maintain customer engagement and retention with structured, hands-on support during transitions.
Manage CS portfolio
Drive product and service value
Grow customer retention and expansion
Identify quick wins
Customer Success Management
Maintain customer engagement and retention with structured, hands-on support during transitions.
Manage CS portfolio
Drive product and service value
Grow customer retention and expansion
Identify quick wins
Enhance Retention and Revenue with Data Insights
Improve key metrics that reflect customer health, loyalty, value, and revenue growth.
Analyze churn indicators
Identify upsell and cross-sell opportunities
Improve customer satisfaction
Drive long-term loyalty
Enhance Retention and Revenue with Data Insights
Improve key metrics that reflect customer health, loyalty, value, and revenue growth.
Analyze churn indicators
Identify upsell and cross-sell opportunities
Improve customer satisfaction
Drive long-term loyalty
Enhance Retention and Revenue with Data Insights
Improve key metrics that reflect customer health, loyalty, value, and revenue growth.
Analyze churn indicators
Identify upsell and cross-sell opportunities
Improve customer satisfaction
Drive long-term loyalty
Enhance Retention and Revenue with Data Insights
Improve key metrics that reflect customer health, loyalty, value, and revenue growth.
Analyze churn indicators
Identify upsell and cross-sell opportunities
Improve customer satisfaction
Drive long-term loyalty
From Onboarding to Advocacy
Guide customers from their first steps to becoming loyal brand advocates.
Optimize onboarding for faster success
Increase product adoption
Drive value-driven engagement
Encourage referrals & advocacy
From Onboarding to Advocacy
Guide customers from their first steps to becoming loyal brand advocates.
Optimize onboarding for faster success
Increase product adoption
Drive value-driven engagement
Encourage referrals & advocacy
From Onboarding to Advocacy
Guide customers from their first steps to becoming loyal brand advocates.
Optimize onboarding for faster success
Increase product adoption
Drive value-driven engagement
Encourage referrals & advocacy
From Onboarding to Advocacy
Guide customers from their first steps to becoming loyal brand advocates.
Optimize onboarding for faster success
Increase product adoption
Drive value-driven engagement
Encourage referrals & advocacy
Streamline Internal Processes
Make back-end workflows more efficient to support a seamless experience.
Review internal workflows
Identify friction points
Improve cross-team alignment
Implement scalable processes and workflows
Streamline Internal Processes
Make back-end workflows more efficient to support a seamless experience.
Review internal workflows
Identify friction points
Improve cross-team alignment
Implement scalable processes and workflows
Streamline Internal Processes
Make back-end workflows more efficient to support a seamless experience.
Review internal workflows
Identify friction points
Improve cross-team alignment
Implement scalable processes and workflows
Streamline Internal Processes
Make back-end workflows more efficient to support a seamless experience.
Review internal workflows
Identify friction points
Improve cross-team alignment
Implement scalable processes and workflows
What Clients Say
What Clients Say
Here are a few standout reviews from clients and others I’ve worked with.
“When Bibi came to our team at Reach Supreme, she came with a big bag of experience. It was clear from day one that she knew exactly what it meant to be a great Customer Success Manager. She is well-organised, and no details will slip her mind. She keeps her customers well-informed with detailed reporting and always tries to find a way to make them even more successful. Besides, that she is great at her job, she is a very bright person to have on a team. She is funny and always tries to help whenever she can. Besides that, she will always try to look for the positive side in every situation and loves to work with any type of client, how challenging the situation might be. One thing is for sure, Bibi is a great fit to any team and any client will be lucky having her as a CSM!”
Kristen Janssen
Strategy Manager, Reach Supreme
“When Bibi came to our team at Reach Supreme, she came with a big bag of experience. It was clear from day one that she knew exactly what it meant to be a great Customer Success Manager. She is well-organised, and no details will slip her mind. She keeps her customers well-informed with detailed reporting and always tries to find a way to make them even more successful. Besides, that she is great at her job, she is a very bright person to have on a team. She is funny and always tries to help whenever she can. Besides that, she will always try to look for the positive side in every situation and loves to work with any type of client, how challenging the situation might be. One thing is for sure, Bibi is a great fit to any team and any client will be lucky having her as a CSM!”
Kristen Janssen
Strategy Manager, Reach Supreme
“When Bibi came to our team at Reach Supreme, she came with a big bag of experience. It was clear from day one that she knew exactly what it meant to be a great Customer Success Manager. She is well-organised, and no details will slip her mind. She keeps her customers well-informed with detailed reporting and always tries to find a way to make them even more successful. Besides, that she is great at her job, she is a very bright person to have on a team. She is funny and always tries to help whenever she can. Besides that, she will always try to look for the positive side in every situation and loves to work with any type of client, how challenging the situation might be. One thing is for sure, Bibi is a great fit to any team and any client will be lucky having her as a CSM!”
Kristen Janssen
Strategy Manager, Reach Supreme
“When Bibi came to our team at Reach Supreme, she came with a big bag of experience. It was clear from day one that she knew exactly what it meant to be a great Customer Success Manager. She is well-organised, and no details will slip her mind. She keeps her customers well-informed with detailed reporting and always tries to find a way to make them even more successful. Besides, that she is great at her job, she is a very bright person to have on a team. She is funny and always tries to help whenever she can. Besides that, she will always try to look for the positive side in every situation and loves to work with any type of client, how challenging the situation might be. One thing is for sure, Bibi is a great fit to any team and any client will be lucky having her as a CSM!”
Kristen Janssen
Strategy Manager, Reach Supreme
“When I met Bibi five years ago she started working with a process-oriented look at business processes and designing automation software solutions (RPA). It was nice to see how she adopted this way of thinking, during the four years we have worked together on designing and maintaining two complex software robots. As an external software developer, I depend on the preparation and skills of the business specialist. It is very pleasant that Bibi takes responsibility and dares to make decisions. She's able to see through a chain of processes as well as the details. Bibi was always well prepared, works secure, and is patient. She cares about her colleagues (internal and external) and is genuine interested in the people around her. I look back on a warm and successful collaboration, even when we worked on a solution until the afternoon. The combination of understanding business processes and being able to think in a process-oriented manner and her social skills make Bibi a versatile and pleasant colleague to work with.”
Kevin Dirkse
Lead Developer & Analyst, Bluepond
“When I met Bibi five years ago she started working with a process-oriented look at business processes and designing automation software solutions (RPA). It was nice to see how she adopted this way of thinking, during the four years we have worked together on designing and maintaining two complex software robots. As an external software developer, I depend on the preparation and skills of the business specialist. It is very pleasant that Bibi takes responsibility and dares to make decisions. She's able to see through a chain of processes as well as the details. Bibi was always well prepared, works secure, and is patient. She cares about her colleagues (internal and external) and is genuine interested in the people around her. I look back on a warm and successful collaboration, even when we worked on a solution until the afternoon. The combination of understanding business processes and being able to think in a process-oriented manner and her social skills make Bibi a versatile and pleasant colleague to work with.”
Kevin Dirkse
Lead Developer & Analyst, Bluepond
“When I met Bibi five years ago she started working with a process-oriented look at business processes and designing automation software solutions (RPA). It was nice to see how she adopted this way of thinking, during the four years we have worked together on designing and maintaining two complex software robots. As an external software developer, I depend on the preparation and skills of the business specialist. It is very pleasant that Bibi takes responsibility and dares to make decisions. She's able to see through a chain of processes as well as the details. Bibi was always well prepared, works secure, and is patient. She cares about her colleagues (internal and external) and is genuine interested in the people around her. I look back on a warm and successful collaboration, even when we worked on a solution until the afternoon. The combination of understanding business processes and being able to think in a process-oriented manner and her social skills make Bibi a versatile and pleasant colleague to work with.”
Kevin Dirkse
Lead Developer & Analyst, Bluepond
“When I met Bibi five years ago she started working with a process-oriented look at business processes and designing automation software solutions (RPA). It was nice to see how she adopted this way of thinking, during the four years we have worked together on designing and maintaining two complex software robots. As an external software developer, I depend on the preparation and skills of the business specialist. It is very pleasant that Bibi takes responsibility and dares to make decisions. She's able to see through a chain of processes as well as the details. Bibi was always well prepared, works secure, and is patient. She cares about her colleagues (internal and external) and is genuine interested in the people around her. I look back on a warm and successful collaboration, even when we worked on a solution until the afternoon. The combination of understanding business processes and being able to think in a process-oriented manner and her social skills make Bibi a versatile and pleasant colleague to work with.”
Kevin Dirkse
Lead Developer & Analyst, Bluepond
“Bibi is a true professional with whom my colleagues and I worked very well. Communication was excellent, always solution-oriented, friendly and knowledgeable. Highly recommended!! Keep up the good work Bibi!”
Lydia Gumbs
COO, Pakt
“Bibi is a true professional with whom my colleagues and I worked very well. Communication was excellent, always solution-oriented, friendly and knowledgeable. Highly recommended!! Keep up the good work Bibi!”
Lydia Gumbs
COO, Pakt
“Bibi is a true professional with whom my colleagues and I worked very well. Communication was excellent, always solution-oriented, friendly and knowledgeable. Highly recommended!! Keep up the good work Bibi!”
Lydia Gumbs
COO, Pakt
“Bibi is a true professional with whom my colleagues and I worked very well. Communication was excellent, always solution-oriented, friendly and knowledgeable. Highly recommended!! Keep up the good work Bibi!”
Lydia Gumbs
COO, Pakt
“Bibi was our Customer Success manager at Reach Supreme for us, De Buurtboer. She went out of her way to help us reaching out to more prospects and acquiring more leads. Bibi is really customer focussed, listens really well which is quite a unique skill, and comes up with great, creative ideas and solutions to help us further. I have truly enjoyed working with her.”
Stijn Nieman
Director, De Buurtboer
“Bibi was our Customer Success manager at Reach Supreme for us, De Buurtboer. She went out of her way to help us reaching out to more prospects and acquiring more leads. Bibi is really customer focussed, listens really well which is quite a unique skill, and comes up with great, creative ideas and solutions to help us further. I have truly enjoyed working with her.”
Stijn Nieman
Director, De Buurtboer
“Bibi was our Customer Success manager at Reach Supreme for us, De Buurtboer. She went out of her way to help us reaching out to more prospects and acquiring more leads. Bibi is really customer focussed, listens really well which is quite a unique skill, and comes up with great, creative ideas and solutions to help us further. I have truly enjoyed working with her.”
Stijn Nieman
Director, De Buurtboer
“Bibi was our Customer Success manager at Reach Supreme for us, De Buurtboer. She went out of her way to help us reaching out to more prospects and acquiring more leads. Bibi is really customer focussed, listens really well which is quite a unique skill, and comes up with great, creative ideas and solutions to help us further. I have truly enjoyed working with her.”
Stijn Nieman
Director, De Buurtboer
“I had the pleasure of working closely with Bibi Berretty during her time as a Customer Success Manager at Reach Supreme, and I can confidently say she is one of the most punctual, reliable, and client-focused professionals I’ve encountered. Bibi’s dedication to her work is unparalleled. She was always on time, whether for team meetings, client calls, or project deadlines—a testament to her exceptional organizational skills and commitment to excellence. Her ability to build and maintain strong relationships with clients was remarkable. Bibi has an innate talent for understanding client needs and delivering tailored solutions that consistently exceeded expectations. Her professionalism and positive attitude made her a joy to work with, and her proactive approach ensured that both clients and colleagues felt supported. Bibi’s contributions not only enhanced client satisfaction but also strengthened the overall team dynamic at Reach Supreme. I would highly recommend Bibi for any role that values strong client relationships, punctuality, and dedication. She’s an asset to any organization fortunate enough to have her.”
Aljosja Bourgeois
Senior Manager, Reach Supreme
“I had the pleasure of working closely with Bibi Berretty during her time as a Customer Success Manager at Reach Supreme, and I can confidently say she is one of the most punctual, reliable, and client-focused professionals I’ve encountered. Bibi’s dedication to her work is unparalleled. She was always on time, whether for team meetings, client calls, or project deadlines—a testament to her exceptional organizational skills and commitment to excellence. Her ability to build and maintain strong relationships with clients was remarkable. Bibi has an innate talent for understanding client needs and delivering tailored solutions that consistently exceeded expectations. Her professionalism and positive attitude made her a joy to work with, and her proactive approach ensured that both clients and colleagues felt supported. Bibi’s contributions not only enhanced client satisfaction but also strengthened the overall team dynamic at Reach Supreme. I would highly recommend Bibi for any role that values strong client relationships, punctuality, and dedication. She’s an asset to any organization fortunate enough to have her.”
Aljosja Bourgeois
Senior Manager, Reach Supreme
“I had the pleasure of working closely with Bibi Berretty during her time as a Customer Success Manager at Reach Supreme, and I can confidently say she is one of the most punctual, reliable, and client-focused professionals I’ve encountered. Bibi’s dedication to her work is unparalleled. She was always on time, whether for team meetings, client calls, or project deadlines—a testament to her exceptional organizational skills and commitment to excellence. Her ability to build and maintain strong relationships with clients was remarkable. Bibi has an innate talent for understanding client needs and delivering tailored solutions that consistently exceeded expectations. Her professionalism and positive attitude made her a joy to work with, and her proactive approach ensured that both clients and colleagues felt supported. Bibi’s contributions not only enhanced client satisfaction but also strengthened the overall team dynamic at Reach Supreme. I would highly recommend Bibi for any role that values strong client relationships, punctuality, and dedication. She’s an asset to any organization fortunate enough to have her.”
Aljosja Bourgeois
Senior Manager, Reach Supreme
“I had the pleasure of working closely with Bibi Berretty during her time as a Customer Success Manager at Reach Supreme, and I can confidently say she is one of the most punctual, reliable, and client-focused professionals I’ve encountered. Bibi’s dedication to her work is unparalleled. She was always on time, whether for team meetings, client calls, or project deadlines—a testament to her exceptional organizational skills and commitment to excellence. Her ability to build and maintain strong relationships with clients was remarkable. Bibi has an innate talent for understanding client needs and delivering tailored solutions that consistently exceeded expectations. Her professionalism and positive attitude made her a joy to work with, and her proactive approach ensured that both clients and colleagues felt supported. Bibi’s contributions not only enhanced client satisfaction but also strengthened the overall team dynamic at Reach Supreme. I would highly recommend Bibi for any role that values strong client relationships, punctuality, and dedication. She’s an asset to any organization fortunate enough to have her.”
Aljosja Bourgeois
Senior Manager, Reach Supreme
“Bibi is very responsible and detailed and easy to work with. During her role at Reach Supreme she learned all the ropes very fast and even while in onboarding helped us find potential improvements and bugs in our systems. In her client work she always delivered what was promised to clients and for that she received a lot of praise. I definitely recommend Bibi for Customer Success roles or any other where knowledge of the product/service needs to be combined with customer relationships.”
Andrii Komar
Co-Founder, Reach Supreme
“Bibi is very responsible and detailed and easy to work with. During her role at Reach Supreme she learned all the ropes very fast and even while in onboarding helped us find potential improvements and bugs in our systems. In her client work she always delivered what was promised to clients and for that she received a lot of praise. I definitely recommend Bibi for Customer Success roles or any other where knowledge of the product/service needs to be combined with customer relationships.”
Andrii Komar
Co-Founder, Reach Supreme
“Bibi is very responsible and detailed and easy to work with. During her role at Reach Supreme she learned all the ropes very fast and even while in onboarding helped us find potential improvements and bugs in our systems. In her client work she always delivered what was promised to clients and for that she received a lot of praise. I definitely recommend Bibi for Customer Success roles or any other where knowledge of the product/service needs to be combined with customer relationships.”
Andrii Komar
Co-Founder, Reach Supreme
“Bibi is very responsible and detailed and easy to work with. During her role at Reach Supreme she learned all the ropes very fast and even while in onboarding helped us find potential improvements and bugs in our systems. In her client work she always delivered what was promised to clients and for that she received a lot of praise. I definitely recommend Bibi for Customer Success roles or any other where knowledge of the product/service needs to be combined with customer relationships.”
Andrii Komar
Co-Founder, Reach Supreme
“Bibi is a very customer oriented team-player. She communicates in a very energetic way which motivates people to work with her. When it comes to new software she masters it very easy. Due to her enthusiastic thinking she comes up with several solutions to solve complex issues.”
Guilliano Creton
Business Analyst
“Bibi is a very customer oriented team-player. She communicates in a very energetic way which motivates people to work with her. When it comes to new software she masters it very easy. Due to her enthusiastic thinking she comes up with several solutions to solve complex issues.”
Guilliano Creton
Business Analyst
“Bibi is a very customer oriented team-player. She communicates in a very energetic way which motivates people to work with her. When it comes to new software she masters it very easy. Due to her enthusiastic thinking she comes up with several solutions to solve complex issues.”
Guilliano Creton
Business Analyst
“Bibi is a very customer oriented team-player. She communicates in a very energetic way which motivates people to work with her. When it comes to new software she masters it very easy. Due to her enthusiastic thinking she comes up with several solutions to solve complex issues.”
Guilliano Creton
Business Analyst
“When hiring Bibi, you will have a passionate, dedicated and customer-and people oriented colleague. Bibi easily becomes familiair with systems and her curiosity makes her quickly master all the ins and outs of the systems and processes. She is able to indicate where efficiency in working methods can be achieved and substantiate this well. She is a beloved colleague. She will always help others and is transparent in her communication. She encourages everyone to speak out and she never lacks a smile 😁. This is also how she works with customers: curious, helpful, focused on improvement with an eye for good customer relationship. I have enjoyed working with Bibi for almost 4 years and I am 100% sure that she is an asset to any organization.”
Yolanda van Bers
Head Claims and Care Benelux
“When hiring Bibi, you will have a passionate, dedicated and customer-and people oriented colleague. Bibi easily becomes familiair with systems and her curiosity makes her quickly master all the ins and outs of the systems and processes. She is able to indicate where efficiency in working methods can be achieved and substantiate this well. She is a beloved colleague. She will always help others and is transparent in her communication. She encourages everyone to speak out and she never lacks a smile 😁. This is also how she works with customers: curious, helpful, focused on improvement with an eye for good customer relationship. I have enjoyed working with Bibi for almost 4 years and I am 100% sure that she is an asset to any organization.”
Yolanda van Bers
Head Claims and Care Benelux
“When hiring Bibi, you will have a passionate, dedicated and customer-and people oriented colleague. Bibi easily becomes familiair with systems and her curiosity makes her quickly master all the ins and outs of the systems and processes. She is able to indicate where efficiency in working methods can be achieved and substantiate this well. She is a beloved colleague. She will always help others and is transparent in her communication. She encourages everyone to speak out and she never lacks a smile 😁. This is also how she works with customers: curious, helpful, focused on improvement with an eye for good customer relationship. I have enjoyed working with Bibi for almost 4 years and I am 100% sure that she is an asset to any organization.”
Yolanda van Bers
Head Claims and Care Benelux
“When hiring Bibi, you will have a passionate, dedicated and customer-and people oriented colleague. Bibi easily becomes familiair with systems and her curiosity makes her quickly master all the ins and outs of the systems and processes. She is able to indicate where efficiency in working methods can be achieved and substantiate this well. She is a beloved colleague. She will always help others and is transparent in her communication. She encourages everyone to speak out and she never lacks a smile 😁. This is also how she works with customers: curious, helpful, focused on improvement with an eye for good customer relationship. I have enjoyed working with Bibi for almost 4 years and I am 100% sure that she is an asset to any organization.”
Yolanda van Bers
Head Claims and Care Benelux
When should I uplevel my Customer Success?
When you can say yes to one of the following statements, it’s time to uplevel your customer success.
When you can say yes to one of the following statements, it’s time to uplevel your customer success.
Churn Rate
Churn Rate
If customers are leaving quickly, your business has a retention problem. Churn directly impacts revenue and growth, making this the biggest red flag.
Low Customer Engagement
Low Customer Engagement
If customers aren’t actively using your product or service, they won’t stick around. Low engagement is an early indicator of potential churn.
Declining Revenue
Declining Revenue
If customers aren’t renewing, upgrading, or expanding their usage, your business is missing out on growth opportunities.
Customer Complaints
Customer Complaints
If your support team is constantly handling preventable issues, customers are likely frustrated. A proactive CS approach can solve this.
Powering the next wave of modern businesses
92 %
Customer retention after Bibi added her improvements to our funnel. Game changer.
Richard Marx
Founder, Sendent
Bibi truly puts customers first, listens carefully, and comes up with smart, creative solutions.
Stijn Nieman
Director, De Buurtboer
Bibi excels at combining deep product knowledge with meaningful customer engagement.
Andrii Komar
Co-Founder, Reach Supreme
5x
Increment in our customer acquisition. Bibi’s impact is undeniable.
Angela Tuckerman
Founder, CloudDoodles
Pricing
Investing with Bibi was worth every penny. We experienced a significant surge in customer engagement, and the fee paid for itself within just a few weeks.
Lydia Gumbs
COO, Pakt
€ 4,990
/month
Customer Success Management
Customer Journey Optimization
Metrics & Insights
Process Improvement
Relationship Building
Got questions? I’ve got answers.
Do you work remotely or on-site?
I work remotely with clients all over Europe, but I’m happy to join on-site meetings and events if needed. Especially in the Netherlands, Belgium, and Italy.
What types of companies do you typically work with?
How soon can you start?
Can you help if we don’t have a Customer Success team yet?
How do I know if this is the right fit?
In which languages do you work?
Do you work remotely or on-site?
I work remotely with clients all over Europe, but I’m happy to join on-site meetings and events if needed. Especially in the Netherlands, Belgium, and Italy.
What types of companies do you typically work with?
How soon can you start?
Can you help if we don’t have a Customer Success team yet?
How do I know if this is the right fit?
In which languages do you work?
Do you work remotely or on-site?
I work remotely with clients all over Europe, but I’m happy to join on-site meetings and events if needed. Especially in the Netherlands, Belgium, and Italy.
What types of companies do you typically work with?
How soon can you start?
Can you help if we don’t have a Customer Success team yet?
How do I know if this is the right fit?
In which languages do you work?
Do you work remotely or on-site?
I work remotely with clients all over Europe, but I’m happy to join on-site meetings and events if needed. Especially in the Netherlands, Belgium, and Italy.
What types of companies do you typically work with?
How soon can you start?
Can you help if we don’t have a Customer Success team yet?
How do I know if this is the right fit?
In which languages do you work?
Bibi Berretty - Customer Success Manager
Let’s turn customer success into your biggest growth engine.
Bibi Berretty - Customer Success Manager
Let’s turn customer success into your biggest growth engine.
Bibi Berretty - Customer Success Manager
Let’s turn customer success into your biggest growth engine.
© Bibi Berretty 2025
© Bibi Berretty 2025
© Bibi Berretty 2025